TERMS AND CONDITIONS – HOLME COTTAGE, 15 RIVERSIDE VIEW, LARPOOL LANE, WHITBY YO22 4NZ
Making a Booking
Please contact us to check the cottage is available on the dates you require. We can then hold the dates provisionally for 7 days giving you time to either send in your cheque or pay via bank transfer. Cheques should be made payable to ‘Lorna Lancaster’.
Confirming your booking
A minimum deposit of £150 is required to confirm your booking. If, however, you are booking within 6 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the receipt confirmation. As soon as you receive our receipt confirmation, you must check it carefully. Any errors must be reported to us immediately.
Balance payment
The balance of your holiday is due at least 6 weeks prior to holiday commencement. This can be paid by cheque or bank transfer. Non-payment of the final balance when it becomes due will constitute cancellation of the holiday and forfeiture of the deposit payment.
Holiday cost
The weekly prices quoted are for 7 nights’ accommodation from the changeover date, which is every Friday. Included in the price is gas electric, fuel, and bed linen. Prices quoted are in £ sterling.
Short breaks
These can be arranged out of season. Please see the tariff for dates available. Occasionally, we can be more flexible on short breaks, so please contact us to discuss your requirements.
Occupancy
Your holiday group must not exceed the maximum 6 people (and one infant). If it does, our cleaner can refuse to allow you to take possession of the cottage or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies of compensation.
Pets
We can allow one small well behaved dog. We reserve the right to request a £100 deposit which is fully refundable once our housekeeper confirms there has been no damage or breakages. We politely request that pets aren’t allowed on the sofas or upstairs at all.
Smoking
Holme Cottage is a no smoking property. Smoking is not allowed in the Cottage, gardens, grounds or on balconies. Guests who break these rules will be asked to leave and no compensation or refund will be offered.
Highchair
We have a highchair available in the cottage.
Towels and bed linen
We provide full bed linen and hand towels only for guests inclusive in the booking prices stated.
Keys
The cottage is available from 2.30pm on the day of arrival and must be vacated by 10.00am on the day of departure. Keys can be collected prior to the stated time however the cottage will not be guaranteed to be ready before this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement. Keys must be returned to the key safe.
We provide you with one set of keys and suggest that when you are not in the house you replace the keys in the key safe to avoid losing them. If you do lose your keys you will be charged the full cost of replacing them and a call out fee to let you back into the house. If you inadvertently take the keys home with you again we will charge you the cost of replacements and any additional call out fees.
Care of Cottage
Our cottage is well cared for and we ask that you treat it with respect and leave it clean and tidy. Prior to departure, we would be grateful if guests strip their beds of all linen used and place these along with towels used in the bath, so that the cleaner can wash them accordingly ready for the next guests. Please report any damages or breakages to us or the cleaner before departure in order for us to fix or replace these prior to the next guests coming in. Damage or breakages caused through neglect may be charged for. In this case we will contact you within 1 week of departure.
If you change your holiday
You must first contact us to check your requirement can be met and any changes confirmed by yourself in writing. Within 6 weeks of holiday commencement we will be unable to change the booking. If we are unable to make the change requested we will try and re-let the cottage on your behalf.
Reletting on your behalf
If you have to cancel your holiday, we can, if requested in writing, attempt to re-let the cottage on your behalf. If successful we will refund any monies paid by the new hirer (please note this may not be stated price, especially if it is a late booking). If unsuccessful all monies paid will be forfeited.
Your responsibilities
You are responsible for the cottage during your stay. This means you must keep all furnishings and fittings inside and outside the cottage in a comparable state of repair and condition as at the beginning of the holiday. The property cleanliness must be left in the same state as you found it, i.e. please empty the bins and the dishwasher. Breach of these conditions may result in us or the cleaner making an additional cleaning charge and/or making a claim against you as a result of any damage or loss.
You are responsible to us for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party.
You are expected to show due consideration for other people, not to abuse the property or display rude, dangerous or offensive behaviour towards us or the cleaner. Possession of the cottage can be refused or you can be asked to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation.
Insurance
Although you are holidaying in the UK you may still want to take out holiday insurance to cover you for any loss or damage to you your own property, any damage to our cottage or to pay for the cost of the cottage in the event you cancel.
Liability
We shall have no liability for any death or personal injury unless this results from our negligence. You must take all necessary steps to safeguard your personal property. No liability is accepted by us in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our negligence.
Force majeure
Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control. In the event of a government led lockdown due to Covid-19, we will provide a full refund.